Submitting Invoices Without a Purchase Order

For help with invoice payment status or electronic invoicing options contact Customer Support Services of Finance Shared Service Center:

By phone at (614) 277-3772 (toll free 1-866-780-3772)
By e-mail to fssccss@nationwide.com
Hours of operation are 7:30 a.m. to 7:30 p.m., Monday through Friday. Be sure to include:

• Invoice number
• Invoice amount
• Purchase order number, if applicable

Our Accounts Payable department is here to serve you, our suppliers and our goal is to process invoices accurately and timely, usually within three days.

At Nationwide, we require Taxpayer Identification Number (TIN) information on all of our suppliers. This information is normally submitted to us on a W-9 form. The Taxpayer Identification Number (TIN) may be your Federal Employee Identification Number (FEIN) or, if you do not have a FEIN, your Social Security number (SSN). A W-9 form should be provided with all first-time invoices submitted to Nationwide, as payment can not be made until this information is received.

In those few cases in which Nationwide determines that a purchase order may not be the most efficient method, the following steps should be followed in submitting invoices. These steps are applicable only in cases where Nationwide has determined that a purchase order will not be created.

• Your invoice must be sent to the Nationwide Associate/Agent acquiring your good/service, along with your W-9 form if applicable. These invoices must NOT be sent directly to Nationwide Accounts Payable. The Nationwide requestor of your good/service will first review and approve your invoice. They will then automatically forward your invoice to Accounts Payable for processing.
• Your desired remit-to address must be clearly indicated on your invoice.
• Your invoice should contain a unique, identifying invoice number.

Following the correct process above will ensure that your invoice is paid accurately and timely. We cut checks on a daily basis, ensuring your prompt receipt of payment. If you would prefer to receive your payment via ACH/EFT the Vendor Payment Authorization form should be completed and submitted per the instructions on the form.

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