My Account Frequently Asked Questions (FAQs)

You can create a MyNationwide^SM account on nationwide.com by clicking on 'Sign me up' under My Account on the homepage. Be ready to enter your name, policy or billing number, zip code, date of birth and social security number (optional). You will also be asked to create a username and password to access your new account.

You can use your MyNationwide^SM account to view policy information, pay your insurance bill, or request changes to your policy.

You can login to your MyNationwide^SM account from the Nationwide.com homepage or on the MyNationwide^SM login page. You will need to register for an online account before you can login.

If you forget your password, you can retrieve it from the Nationwide.com or My Account homepages.

On the Nationwide.com homepage, select your account from the My Account drop down, and then click on the word 'password' in 'Forget your username and/or password?'

You can request policy changes only to personal auto policies at this time. Types of changes include adding or removing drivers, adding, removing or replacing vehicles, changing your address and updating third party information (lienholder/lease holder). MyNationwide^SM processes changes via request to the agent.

The bill may not have been generated yet. There may be no balance due at this time. You may have a billing account, and the bill is not paid at the policy level. You may be trying to pay a past due bill. The policy may have been cancelled

Sign in to MyNationwideSM. Go to the Your Billing Information page. Select your policy or Billing Account. From the dropdown menu, select Payment History.

The payment history for your selected account or policy will appear, and you can view your last payment made online. NOTE: Payment history is not available for homeowner policies. Please contact your agent for information.

Sign in to MyNationwideSM. Click the View/Pay Bill link. Select your policy. From the dropdown menu, select Current Statement.

*Billing statements for billing accounts and policies on a billing account can be viewed for the past 90 days. Billing statements for policies not on a billing account can be viewed for the past 13 months.

Yes! Make a one-time Electronic Fund Transfer (EFT) payment with either a checking or savings account by following these steps:

Sign in to MyNationwideSM . Click the View/Pay Bill link. Click the Pay Now button. Select either the pay by checking account or pay by savings account link.

It's a convenient way for our policyholders to pay multiple policies through a combined bill. As a policyholder, you can choose a direct billing on an account or you may authorize a monthly electronic funds transfer from your checking account.

An online account can be set up with any active billing account using its assigned number. Every billing account has its own unique number. Generally, a billing account will look like this: 4200222222 or 4200222222ABC. When creating an online account do not include the ABC at the end of your billing account number. Information on all billing accounts and policies can be viewed regardless of the number used to create the account.

You can view billing statements for billing accounts and policies on a billing account for the past 90 days. You can view billing statements for policies not on a billing account for the past 13 months

You may have updated your policy since your last bill. You may have a late fee. You may have overpaid or underpaid a previous bill. You may have a charge for a bad check. Your policy may have renewed with a new premium amount.

You can view policy documents, including ID cards and declarations, for the past 13 months, for policies written in those states that permit online display of these documents. Currently, these documents are not permitted to be displayed in Delaware, New Hampshire, New York and Pennsylvania.

You can view your personal auto and homeowner policies as well as umbrella policies with your MyNationwide^SM account.

Usernames must be unique to each system. If you create a name that already exists, we'll give you some alternative suggestions which you can choose from or try another on your own. Valid usernames must be 6-30 characters long and can't contain spaces or these special characters: <, >, ", ', %, & . Uppercase and lowercase are treated the same.

Make your account as secure as possible by creating a password that:

Avoids dictionary words Uses both digits and punctuation Uses a word only you are likely to know and is easy to remember (e.g., mother's maiden name, name of a childhood pet) Passwords are case-sensitive (the system recognizes the difference between a capital letter [C] and a lower-case letter [c]) and must be 6-30 characters long. The following special characters are not permitted: ^, &, *, (, <, >, ", ', %. Your Password may not be the same as your username.

You can find an investment professional online using our professional locator tool or by calling the Consumer Solutions Center at 1-888-543-3756.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Professional locator looks for a professional within a maximum of 300 miles of your location. Our network of financial professionals is growing, but if there isn't currently a professional in your area, we can help you find someone to work with over the phone or a little farther from your home. Call us at 1-888-543-3756 for help.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Since you’re already working with an investment professional, he or she probably knows your needs the best. The conversations you’ve had provide the background needed to make good recommendations. Consider calling your investment professional to talk about which Nationwide products or services might be right for you.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Nationwide^® offers financial products through thousands of different companies including independent brokers, banks, investment firms, and Nationwide Agents.  The Investment Professional Locator only returns results for Nationwide agents that are licensed to offer a complete range of financial product options.

Nationwide variable annuities are issued by Nationwide Life Insurance Company, Columbus, Ohio. The general distributor is Nationwide Investment Services Corporation, member NASD. In MI only: Nationwide Investment Svcs. Corporation.

An investment professional will:

Take the time to understand your goals Recommend investments that fit your needs Analyze how changing economic and personal situations affect you Deliver timely financial information

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Select I forgot my password on the right side of the home page Select your account from the drop down box and click Go. Enter your User name and follow the instructions on screen

You can also call us at 1-888-867-5175 to have your password reset. Keeping your account secure is one of our top priorities, so we can't process this type of request through e-mail. In addition, we won't ever ask for or provide contract information via e-mail.

Please call us at 1-888-867-5175 to make a withdrawal. We'll help you with the paper work and tell you about early-withdrawal penalties that may apply. Keeping your account secure is one of our top priorities, so we'll ask a few questions to confirm your identity before making any changes. As an additional security precaution, we won't ever ask for or provide contract information via e-mail.

Please call us at 1-888-867-5175 to make a withdrawal. We'll help you with the paper work and tell you about early-withdrawal penalties that may apply. Keeping your account secure is one of our top priorities, so we'll ask a few questions to confirm your identity before making any changes. As an additional security precaution, we won't ever ask for or provide contract information via e-mail.

Select AccessMy Account in the upper right corner of the home page If you've already established a user name and password, select your account from the drop-down list and click Go. If you haven't set up your account, click Sign Up and follow the on-screen instructions for setting up account access. Enter your User name and follow the on-screen instructions You can also call us at 1-888-867-5175 to have your password reset. Keeping your account secure is one of our top priorities, so we can't process this type of request through email. In addition, we won't ever ask for or provide contract information via email.

 Please call us at 1-888-867-5175. A number of factors determine whether you can take a withdrawal. We'll help you make that determination and help with the paper work if your account is eligible. Keeping your account secure is one of our top priorities, so we can't process this type of request through e-mail. In addition, we won't ever ask for or provide contract information via e-mail.

Your employer or third party administrator can assist you with information regarding rolling over your pension account.

All retirement plans are different, so it's best to ask your employer or your plan's administrator. They can help you determine if your plan accepts rollovers and will help you with the paperwork.

To see the previous day's unit values, access your account through nationwide.com, log on and select the balance detail tab. To view unit values for a different day, click the explore funds tab and then unit values.

Penalties and fees differ from retirement plan to retirement plan. To find out what they are for your plan, call your employer or your plan's administrator. If you're not sure who to contact, call us at 1-888-867-5175, option 1, and we'll help you figure it out.

 The symbols may have been included in the Fund Performance Summaries in your plan's enrollment materials, or contact us at 1-888-867-5175, option 1.

You can find an investment professional online using our professional locator tool or by calling the Consumer Solutions Center at 1-888-543-3756.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Professional locator looks for a professional within a maximum of 300 miles of your location. Our network of financial professionals is growing, but if there isn't currently a professional in your area, we can help you find someone to work with over the phone or a little farther from your home. Call us at 1-888-543-3756 for help.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Since you’re already working with an investment professional, he or she probably knows your needs the best. The conversations you’ve had provide the background needed to make good recommendations. Consider calling your investment professional to talk about which Nationwide products or services might be right for you.

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

Nationwide^® offers financial products through thousands of different companies including independent brokers, banks, investment firms, and Nationwide Agents.  The Investment Professional Locator only returns results for Nationwide agents that are licensed to offer a complete range of financial product options.

Nationwide variable annuities are issued by Nationwide Life Insurance Company, Columbus, Ohio. The general distributor is Nationwide Investment Services Corporation, member NASD. In MI only: Nationwide Investment Svcs. Corporation.

An investment professional will:

Take the time to understand your goals Recommend investments that fit your needs Analyze how changing economic and personal situations affect you Deliver timely financial information

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

We don't take processing fees for transactions of variable investment options made over the web or through the voice response unit. If you have money in one of the fixed investment options, certain Market Value Adjustments (MVAs) and other restrictions may apply or, limitations may result from transactions made. For specifics information about fees, please contact your employer, your plan's administrator or call us at 1-888-867-5175, option 1.

An investment professional will:

Take the time to understand your goals Recommend investments that fit your needs Analyze how changing economic and personal situations affect you Deliver timely financial information

Representatives of Nationwide Securities, LLC, P.O. Box 183137, Columbus, OH 43218, 1-888-753-7364. A Registered Investment Advisor Member NASD, SIPC.

This secure portion of the website allows you access to your account information. In addition, you can:

Enroll for e-delivery of account information View the past 18 months of statements Make online trades Update account information

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Contact your investment professional for questions related to your Nationwide Funds^SM account or call Nationwide Funds Shareholder Services, 1-800-848-0920.

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Go directly to http://www.nationwide.com/mutualfunds or go to   Nationwide.com  and click the link to mutual funds in the left column. If you haven’t registered yet, go to my account and complete the shareholder registration.

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Non-IRA accounts take a $2,000 initial investment and $100 for subsequent investments.

IRA accounts and systematic investments require a $1,000 initial investment. Subsequent investments must be at least $50.

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Multi-factor authentication is any form of authentication (such as logging into Online Banking) that requires more than one independent piece of information to verify identity. For example, knowledge of a password is one factor, and knowledge of a secret question may be another. Nationwide Bank^SM Online Banking uses multi-factor authentication to ensure that only you can access your account.

 A SafeKey is a part of the Nationwide Bank^SM Online Banking login process and is in place to help protect the security of your account. A SafeKey is a form of multi-factor authentication, meaning that Nationwide Bank Online Banking uses multiple ways to verify your identity when you login.

The first time you login to Online Banking, we'll ask you to select a SafeKey image and description, to select and answer a series of secret questions (such as your father's middle name), and whether or not you would like us to register your computer for future visits.

On subsequent visits to Online Banking, you will be prompted for your user name but not your password. In response, your SafeKey image and description will display and you will be asked to enter your password. You should not enter your password if you do not recognize your SafeKey image and description, as this may be an indication that you are visiting an unauthorized site. If you have not registered your computer with us, you will also be asked to answer one of the secret questions you provided during your first login.

 Most browsers have an icon to indicate that you are on a secured site. Internet Explorer and Mozilla Firefox show a padlock image in the lower right hand corner when a secured page is accessed.

 We use physical and technical safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. The law requires our business partners to use your personal information only for our purposes. They may not share it or use it in any other way. We comply with all data security laws.

 The security question and answer is used to confirm your identity if you forget your password and need to update it.

 If you forget your password, answering your security question lets you change your password to a new one. Please note that your answer can't be the same as your password.

 We'll use your email address send you alerts and provide you with any other services you elect. Some online services require that Nationwide professionals contact you electronically.

 Encryption is a technique that scrambles information so that it can only be viewed by the intended recipient. Online Banking uses an encryption scheme called Secure Sockets Layer (SSL) to ensure that the information you view and share with us cannot be intercepted by a third-party.

 Our privacy statement explains how we collect, use, share, and protect your information.